Refund policy

 
 

7-Day Money-Back Guarantee
At OOAY, we stand behind the quality and effectiveness of our products. Your satisfaction is our top priority, and if for any reason you're not completely satisfied with your purchase, we offer a 7-day money-back guarantee.

How It Works
Eligibility

Our 7-day money-back guarantee applies to all products purchased directly from OOAY


Time Frame

You have 7 days from the date of purchase to request a refund. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund.


Requesting a Refund

To initiate a refund, please contact our support team at help@ooay.net with your order number and reason for the refund request. Our team will review your request and get back to you within 1-2 business days.


Refund Processing

Once your refund request is approved, we will process your refund, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that processing times may vary depending on your payment provider.


Conditions
Digital Products: Due to the nature of digital products, we may ask for feedback on your experience to help us improve our offerings.
Non-Refundable Items: Any services or custom work provided by Sintra are non-refundable.


Contact Us
If you have any questions about our 14-day money-back guarantee, please don't hesitate to contact us at help@ooay.net. We're here to help and ensure you have the best experience with Sintra.

Thank you for choosing Sintra! We appreciate your business and look forward to serving you.

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