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Free worldwide shipping on all orders over $11

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Ordering

Ordering at ooay is easy.Placing your first order at ooay? Just select the items you want to shop, enter your shipping address and payment information and you are home. If you need any assistance give us a call. We would love to take your order over phone.

Your order status is updated to you via emails  at every step. Once your order is placed you would receive an email with your order details. Again after your order is dispatched we send you an sms with your tracking details. Please check your spam and old sms-es for the status of your order, if you don’t see any updates. In case of any unforeseen events which delays your order you would receive a special update from our end.

  1. If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount.
  2. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies. Any OOAY Credits used in the purchase of the Order will be credited back to your account.

Depending on your payment type, your refund will be credited back to your original form of payment.

Refunds to a card can take up to 10 business days to appear in your account. Please keep in mind that for many cancellations, the cancellation occurs prior to the charge being captured

If you need to swap an item

Returns and Exchanges

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Common purchase queries answered

Orders and Shipping

Ordering at ooay is easy.Placing your first order at ooay? Just select the items you want to shop, enter your shipping address and payment information and you are home. If you need any assistance give us a call. We would love to take your order over phone.

Your order status is updated to you via emails  at every step. Once your order is placed you would receive an email with your order details. Again after your order is dispatched we send you an sms with your tracking details. Please check your spam and old sms-es for the status of your order, if you don’t see any updates. In case of any unforeseen events which delays your order you would receive a special update from our end.

Meditation williamsburg kogi blog bushwick pitchfork polaroid austin dreamcatcher narwhal taxidermy tofu gentrify aesthetic.

Meditation williamsburg kogi blog bushwick pitchfork polaroid austin dreamcatcher narwhal taxidermy tofu gentrify aesthetic.

Meditation williamsburg kogi blog bushwick pitchfork polaroid austin dreamcatcher narwhal taxidermy tofu gentrify aesthetic.

Meditation williamsburg kogi blog bushwick pitchfork polaroid austin dreamcatcher narwhal taxidermy tofu gentrify aesthetic.

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If you need to swap an item

Returns and Exchanges

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Meditation williamsburg kogi blog bushwick pitchfork polaroid austin dreamcatcher narwhal taxidermy tofu gentrify aesthetic.

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